Bots that answer calls and chats, plus an analysis layer that audits every conversation, whether a person or a bot handled it. It connects via API to your contact center platform, whichever one you use.
A FindControl productTranscribes and analyzes every call and chat in your campaigns with Google Gemini: script, sentiment, outcome and a score for each KPI.
Axium connects to your operation via API and uses Google Gemini models to understand every conversation. Recordings stay encrypted in Google Cloud, in the European Union, and are kept for 90 days.
It’s the first thing IT asks: where calls are stored, who can listen to them and how long they’re kept. Here’s what happens to every recording.
Recordings and transcripts are stored encrypted and always travel over encrypted connections.
They’re stored in Google Cloud, on servers in the European Union. Axium retrieves a recording only when someone plays it, using a private key.
Recordings and transcripts are kept for 90 days. Then they’re deleted.
Recordings are stored in European Union data centers, with retention and deletion terms set in the contract.
No. The suite is modular: you can start with Analysis, Voice or Chat and add the others when your operation needs them.