From recording to dashboard, with no manual work
Call and chat capture
Axium receives your campaigns’ recordings and chats via API and groups them by campaign, even when they come from different sites.
Transcription and analysis
Each conversation is transcribed and analyzed: script compliance, keywords, sentiment and summary.
Score by KPI
Each call gets a score based on your KPIs.
Results and alerts
Dashboards with score, trends, sentiment and alerts, plus exportable reports for your QA team.
Every script step, checked
Auto summary: the customer acknowledges the debt and commits to paying on Friday. The alternative payment channel wasn’t offered.
Illustrative exampleBusiness impact
Operational efficiency
Sales performance
Data security
It audits your bots too
Axium Voice calls and Axium Chat conversations go through the same quality control as your agents’ conversations: script, sentiment and outcome of every interaction.
"Development is done very quickly and always delivers what was requested. When issues come up, they solve them fast and show deep knowledge of Neotel."
Your recordings, encrypted and under control
It’s the first thing IT asks: where calls are stored, who can listen to them and how long they’re kept. Here’s what happens to every recording.
Always encrypted
Recordings and transcripts are stored encrypted and always travel over encrypted connections.
Recordings don’t stay in Axium
They’re stored in Google Cloud, on servers in the European Union. Axium retrieves a recording only when someone plays it, using a private key.
90 days, then deleted
Recordings and transcripts are kept for 90 days. Then they’re deleted.
Stored in the EU
Recordings are stored in European Union data centers, with retention and deletion terms set in the contract.
How many calls go unaudited today?
Enter your campaign volume and see how much manual quality control costs you.
Questions about Axium Analysis
No. Axium processes each call and chat after it ends, in parallel and in the background. That’s how it audits 100% without slowing your operation down. Real-time analysis is on our roadmap.
Try it with your own recordings
We’ll show you Axium working on real calls from your campaign, with the KPIs you choose.
Request a demo